GTA Internet strives to foster and maintain positive customer relationships through open, honest & respectful interactions. We hold true to these values into all our decisions.
Keeping your site online is our top priority. To prove it, we have created a set of policies that define our contractual promise to our valued clients which include our service level guarantees, terms of service, privacy and copyright policies. These policies enable us to provide unbeatable support that you can trust.
- Dedicated Hosting and Virtual Private Server (VPS) Service Level Agreement
GTAInternet.ca provides an industry leading Service Level Agreement (SLA) to our Dedicated Server and VPS customers which includes:
- 30 minute Hardware Replacement guarantee
- 100% Network Up-time guarantee
- 60 minute initial response guarantee
If for any reason we fail to meet our SLA commitments, you will receive a credit for 10 times (1,000%) the actual amount of time you were affected.
- Shared Hosting Terms of Service
- Dedicated and Virtual Private Server (VPS) Terms of Service
At GTAInternet.ca we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use GTAInternet.ca’s services, as well as some of the steps we take to safeguard information.
- Notice And Procedure For Making Claims Of Copyright Infringement